Automatic hold release
If SMSZire cannot allocate a number after placing a wallet hold, the backend releases that hold and voids the pending purchase record. The amount returns to available wallet balance.
Automatic no-SMS expiry refund
When an eligible temporary number reaches its expiry without receiving any SMS, SMSZire automatically returns the full session charge to the customer's wallet. The activation and wallet records show the refund for audit and support review.
Provider-confirmed credit
After a number is assigned, rejection or cancellation eligibility depends on the provider, session timing, and whether the number was used. Some requests enter an administrator queue and are credited only after upstream confirmation.
Generally not eligible
- A session already received an SMS or verification code.
- A rental term ended normally or a rental-specific rule excludes a credit.
- The wrong country, service, route, asset, or blockchain network was selected.
- Use violates the Acceptable Use Policy or involves fraud, chargeback abuse, or unauthorized access.
How to request review
Open a support ticket from the signed-in client area and include the activation or payment reference. Do not include an OTP, password, private key, or API secret. The ticket is saved directly to the administrator queue.